Payment and Refund Policy

Last updated: 29 October 2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all purchases of courses and related digital resources offered through currentiva. The courses provide detailed guidance on audiovisual production excellence, including broadcast studio design, camera control systems, professional lighting arrangements, sound engineering, and streamlined workflows for television networks and live events. The policy covers both one-time course purchases and any subscription-based access to updated materials. It does not extend to third-party products or services linked from the site. All transactions are conducted under the laws of the United Kingdom, and this document explains how payments are handled, when refunds may be available, and the rights of customers purchasing digital educational content.

Prices, Currencies, Taxes, and Any Additional Charges

All prices are displayed in British Pounds Sterling (GBP) and include value added tax (VAT) at the prevailing UK rate where applicable. Course fees are fixed at the time of purchase, but currentiva reserves the right to adjust future pricing for new enrolments. No hidden charges apply to standard course access. If additional taxes or duties arise due to the customer's location outside the UK, these remain the responsibility of the purchaser. Promotional discounts are applied automatically where eligible and are non-transferable. Currency conversion fees imposed by the customer's payment provider are not controlled by currentiva and may result in slight variations from the displayed GBP amount.

Accepted Payment Methods, Payment Authorisation, and Payment Security

Payments are accepted via major credit and debit cards, PayPal, and bank transfers where arranged in advance. All card transactions are processed through secure third-party gateways that comply with PCI DSS standards. Payment authorisation occurs immediately upon submission of order details. currentiva does not store full card details. Authorisation may be declined if fraud prevention systems detect irregularities. Customers receive confirmation once payment is successfully authorised. Security measures include encryption and regular audits to protect personal and financial data in line with UK GDPR and the Data Protection Act 2018.

Order, Booking, or Service Confirmation and When a Contract Is Formed

Upon successful payment, an order confirmation email is sent to the address provided by the customer. This email contains access instructions and a summary of the purchased course. A binding contract is formed at the moment payment is authorised and confirmation is issued. Until that point, either party may cancel without obligation. Digital course materials become accessible immediately after confirmation, subject to the terms outlined in this policy. Customers should verify all details in the confirmation email and contact contact@dramabydesign.com promptly if any information appears incorrect.

Cancellation Rights and Applicable Cancellation Periods

Under the Consumer Contracts Regulations 2013, customers in the UK generally have a 14-day cooling-off period to cancel distance contracts. However, because course access is granted immediately upon purchase, this right is waived once digital content is downloaded or streamed. If a customer has not yet accessed any materials, cancellation may still be requested within 14 days. Subscriptions renew automatically unless cancelled before the renewal date. Notice of cancellation must be provided in writing to contact@dramabydesign.com. No cancellation fees apply within the permitted period, but partial access may affect eligibility.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available only in limited circumstances, such as technical faults preventing access that cannot be resolved, duplicate purchases made in error, or where required by law. Once course materials have been accessed, refunds are generally not provided because the digital content is considered consumed. Promotional offers, gift purchases, and completed subscriptions are non-refundable. Exclusions also apply to any customised or downloaded resources. Eligibility is assessed case by case in accordance with the Consumer Rights Act 2015.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, customers must email contact@dramabydesign.com with the subject line "Refund Request". The email should include the order number, full name, registered email address, date of purchase, and a clear explanation of the reason for the request. Supporting evidence, such as screenshots of access issues, should be attached where relevant. Requests must be submitted within the applicable time limits. currentiva acknowledges receipt within two working days and may request further information if needed.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Each refund request is reviewed within ten working days. The review considers whether access occurred, the nature of any technical problem, and compliance with this policy. Customers are notified of the decision by email. Approved refunds proceed to processing. Rejected requests include a clear explanation and information on alternative remedies or how to appeal. All decisions aim to be fair and consistent with UK consumer protection standards.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Approved refunds are issued to the original payment method. Credit or debit card refunds typically appear within five to ten working days, though this depends on the card issuer. PayPal refunds are usually faster. Bank transfers may take up to fourteen working days. currentiva cannot control delays caused by financial institutions. Customers receive a confirmation email once the refund has been initiated.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant

Digital courses are supplied instantly, so the 14-day cancellation right ends upon first access. Subscriptions may be cancelled at any time to prevent future billing, but no pro-rata refunds are given for unused portions after the cooling-off period. Promotional bundles are treated as single purchases and follow the same access rules. Any updates to course content during an active subscription are provided without additional charge, but do not extend refund rights.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments result in the order not being processed, and access is withheld until successful payment is received. Duplicate charges are investigated and refunded automatically where verified. Chargebacks are treated seriously and may lead to account suspension. Suspected fraudulent activity triggers immediate investigation and may involve reporting to relevant authorities. Customers should monitor statements and report discrepancies to contact@dramabydesign.com without delay.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

This policy does not affect any statutory rights under UK law, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013. Customers retain rights to goods and services of satisfactory quality and to remedies where digital content is faulty. Nothing in this document excludes liability for death, personal injury caused by negligence, or fraud. Local consumer advice services remain available for further guidance.

Contact Route, Policy Changes, and Last-Updated Date

Questions about this policy should be directed to contact@dramabydesign.com or via the contact form on the Contacts page. currentiva may update this policy to reflect changes in law or business practices. The current version date appears at the top of the page. Continued use of the site after updates constitutes acceptance of the revised terms. Customers are encouraged to review the policy periodically.